About Us
Meet the Owner
Sue Henderson
Sue Henderson opened her doors for business in 2004, after 35 years in the nursing field. During that time, she primarily worked in the area of geriatric care, where she became a strong advocate for her patients. She continually made it her goal to make sure that the patients themselves weren’t overlooked or forgotten by the process of allopathic medical care.
Becoming an advocate for her patients eventually lead her to opening Connecting Hearts. Since the beginning, her unique “Client Centered Care” approach has been at the core of her business.
On a more personal note, Sue is the mother of 4 and the grandmother of 14. She leads a very active life that includes hiking, camping and because of her “rambling” feet, she genuinely loves to travel and share stories with people from all corners of the globe.
Balanced Approach to Care
The true hallmark of Connecting Hearts Home Care has been Sue’s focus on making sure that her caregivers are well-trained and that they are well-matched with their clients.
Her commitment to training has fostered a partnership with the Northern Kentucky employment center as well as her creation of a Professional Home Care Assistant program that results in a certification for the caregiver.
In this program, caregivers are trained in Sue’s balanced approach towards the client’s overall well-being. This approach includes a healthy diet with goals on hydration and physical activity along with stimulating mental diversions.
A Team-Like Atmosphere is Key
Sue and her office team work hard to limit the number of caregivers for each client, offering continuity of care and creating a “team-like” atmosphere.
Her program is designed so that everyone is communicating with each other and all members of the team, which includes family, are all pulling in the same direction with one common goal—the “well-being” of the client.
Our Vision
Sue’s vision and mission with Connecting Hearts has been to provide quality in home care for the senior community by creating a network between caregivers, hospitals and families where people are seen as people and treated from the heart.
Clients become family. Continuity of care creates the space for caregivers to develop lasting friendships with those they care for. When working with hospitals, Sue reminds the community that it isn’t about numbers and notepads. Because health begins with our relationships. This theme was highlighted in the famous movie Patch Adams starring Robin Williams.
What We Value
Permanent Schedules
Our trained caregivers
Team work!
With an experienced care giving team, we are able to offer the love and support your senior loved one needs. We work together to achieve their well-being.
Continued training
Caregiving supervision in the field
Communication
Building Caregiver-Client Relationships
How We Ensure Quality Care
Our Hiring Process
- Our screening process is designed to find the best caregivers in the home care field. We are very particular about the people we interview and hire.
- We have a 3-part hiring process.
- We conduct personal interviews.
- Each potential employee must pass our extensive reference check as well as a criminal background check and drug screening.
- We look for experienced caregivers who have specialized skills in working with older adults.
New Employee Training Requirements
- Complete Pre-Orientation before the first in home assignment.
- In-home care training program.
- On-going training during employment.
Selecting the Right Caregiver
- Selecting the right person to go into your loved one’s home is important to us. We will strive to match your loved one with a caregiver who has common interests and personality.
- Our clients get a permanent schedule with minimal changes in caregivers. This gives them a feeling of comfort, knowing who is going to be caring for them.